Our Commitment

At Handzu LLC, we understand that plans can change. We aim to process cancellations as quickly as possible to ensure the best experience for our customers.

Order Cancellation Window

You may cancel your order within 24 hours of placing it, free of charge, as long as the order has not yet been shipped.

How to Request a Cancellation

  1. Contact us immediately at Contact@handzu.com or +1 (614) 327-4819
  2. Provide your order number and the reason for cancellation
  3. Wait for confirmation — our team will confirm whether your order is eligible for cancellation

Cancellation Eligibility

Status

Cancellation Possible?

Order placed, not yet processed

✅ Yes — full refund

Order processing

⚠️ Contact us immediately

Order already shipped

❌ No — please refer to our Return Policy

Refund After Cancellation

  • Approved cancellations receive a full refund
  • No cancellation fees or penalties
  • Refunds are processed within 7 business days back to your original payment method

Orders Already Shipped

If your order has already been shipped, we are unable to cancel it. In this case:

  • Wait for the item to arrive
  • Refer to our Refund & Returns Policy to initiate a return
  • We will issue a full refund once the item is received and inspected

Contact Information

📍 Address: 3546 Bolton Ave, Columbus, OH 43227, United States
📞 Phone: +1 (614) 327-4819
✉️ Email: Contact@handzu.com